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Feeling Caught in the Middle?

finger-pointingaudio, podcastWhether it’s your HVAC unit, your car, or some other device, it’s easy to feel caught in the middle by “finger-pointing” from different service companies. See if any of these sound familiar:

  • Company B tells you they need to install a new part that Company A just recently replaced.
  • Company B says that Company A did something wrong and they are having to un-do it or re-do it.

What should you do?  You’re probably not a technical wiz about the issue – that’s why you called a service technician to begin with! 

The Importance of Relationships

Having a reputable company with whom you have established a relationship provides piece of mind. By having the same company service your HVAC unit year after year, and not just going with whichever company is running a special this month, offers some advantages. Here at Interstate AC service, we keep all your service records on file.  That way, we know what’s been fixed or replaced and when, and may be better able to judge whether it was a defective part rather than a poor installation. If you have a consistent relationship with a company that does this, you may be able to eliminate much of the finger-pointing.

Service Contracts

service contractHaving annual service or maintenance contracts can go a long way to alleviate the “caught in the middle” trap.  If the same service technician(s) come to service your HVAC unit year after year, they learn your system, they know what was done last time and what your system is scheduled for this time.  They can watch your system as it ages, and head-off failures before you experience a breakdown.  In many ways, it’s similar to taking your car to the same mechanic each time for service: they get to “know” your car.  So, besides all the other benefits of service contracts (see our previous post), sometimes the peace of mind service contracts provide are worth it!   

The Aspect of Trust

trustNo matter what a service technician is telling you, it comes down to trust… especially when you do not have first-hand technical knowledge in the field.  When you have a serious medical problem, you want to find someone you trust to advise you: someone who has good credentials, is noted in their field, has high success rates treating your type of illness, etc.  When picking an HVAC company, you want one that is honest, trustworthy and reputable, has experience with the type of equipment you have, and has many satisfied customers. Then, when the service technician advises you on some aspect of your HVAC system, you’ll feel confident you can trust their advice.

Moral of the Story

Service technicianFind a service company you can trust, establish a relationship with them, and get a service contract on your equipment.  These are just a few suggestions to help you feel more empowered and less likely to be caught in the middle.