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Feeling Caught in the Middle?

finger-pointingaudio, podcastWhether it’s your HVAC unit, your car, or some other device, it’s easy to feel caught in the middle by “finger-pointing” from different service companies. See if any of these sound familiar:

  • Company B tells you they need to install a new part that Company A just recently replaced.
  • Company B says that Company A did something wrong and they are having to un-do it or re-do it.

What should you do?  You’re probably not a technical wiz about the issue – that’s why you called a service technician to begin with! 

The Importance of Relationships

Having a reputable company with whom you have established a relationship provides piece of mind. By having the same company service your HVAC unit year after year, and not just going with whichever company is running a special this month, offers some advantages. Here at Interstate AC service, we keep all your service records on file.  That way, we know what’s been fixed or replaced and when, and may be better able to judge whether it was a defective part rather than a poor installation. If you have a consistent relationship with a company that does this, you may be able to eliminate much of the finger-pointing.

Service Contracts

service contractHaving annual service or maintenance contracts can go a long way to alleviate the “caught in the middle” trap.  If the same service technician(s) come to service your HVAC unit year after year, they learn your system, they know what was done last time and what your system is scheduled for this time.  They can watch your system as it ages, and head-off failures before you experience a breakdown.  In many ways, it’s similar to taking your car to the same mechanic each time for service: they get to “know” your car.  So, besides all the other benefits of service contracts (see our previous post), sometimes the peace of mind service contracts provide are worth it!   

The Aspect of Trust

trustNo matter what a service technician is telling you, it comes down to trust… especially when you do not have first-hand technical knowledge in the field.  When you have a serious medical problem, you want to find someone you trust to advise you: someone who has good credentials, is noted in their field, has high success rates treating your type of illness, etc.  When picking an HVAC company, you want one that is honest, trustworthy and reputable, has experience with the type of equipment you have, and has many satisfied customers. Then, when the service technician advises you on some aspect of your HVAC system, you’ll feel confident you can trust their advice.

Moral of the Story

Service technicianFind a service company you can trust, establish a relationship with them, and get a service contract on your equipment.  These are just a few suggestions to help you feel more empowered and less likely to be caught in the middle.

Important Tips & Advice

 

 

You often don't think about your heating or air-conditioning system until something goes wrong. But there is so much you can do to help keep your system from breaking down. We regularly post information to help you learn what you can do to keep your system running, to save money and energy.  Search our many posts, videos, and podcasts, for valuable information that is never a sales pitch. Subscribe to receive an email when something new is posted, so you won’t miss any important tips.

Choosing a Repair Company

Whether you’re talking about heating or cooling, repairing or replacing a system, you want a company that can advise you reliably based on what is in your best interest, not based on what is convenient or what earns them the most money (commissions). We'll help you choose the best solution to fit your needs. Check out our many posts at HVAC News You Can Use and our podcasts.

Going Green

We're concerned about the environment and know all the latest technologies - such as geothermal systems, LED lights, and smart thermostats - that can reduce energy and put more "green" in your pocket!  We've provided HVAC systems in certified LEED buildings and written many posts on ways to Go Green.

The Sign of Service

We are a repair company performing a full range of commercial and residential heating, air conditioning, energy management and comfort products service, maintenance, and installation. We are a locally-owned company serving Nashville-Davidson County and the surrounding counties including Williamson, Rutherford, Wilson, Sumner, Robertson, and Cheatham.

Who We Are

Our service technicians are fully trained and experienced.  We can tackle the most complicated system to the simplest of systems – from large commercial plants to single-family homes.  Our ownership group of Eddie Hutton, Tony Anderson, Roger Eldridge,  Swaney Powers and Alan Seilbeck have over 125 years combined experience as leaders in the HVAC industry.

Dispatch

We are proud of our dispatchers that respond to your telephone call. When your system is down they make things happen. Our trucks are loaded with most parts needed for a quick repair. You can call day and night 7 days a week. Our normal weekday hours are 7:00AM to 5:00PM. Click on the button below to schedule a service call online. Emails and forms can only be answered weekdays from 7-5.”  

615-832-8500 Online Service Call

Maintenance

Did you know you should service your HVAC on a regular schedule – just like you would your car?  We have specialized maintenance programs to ensure the clean, energy efficient and safe operation of your HVAC systems.  This helps minimize service interruptions/breakdowns and maximize your equipment's lifespan.  All maintenance contract customers are assigned a primary technician that will get to know your facility and equipment and will treat it like his own.  You’ll receive discounts on repairs or new installations, and get priority service when it is cold or hot outside and you need service promptly.  Plus, maintenance contract customers are never charged overtime rates for emergency services after-hours, weekends or holidays. We’ll teach you how to save on maintenance costs by showing you things you can do yourself and when you need a technician. Here are some good posts:  Repair vs. Replace, Things to Try Before Calling for Service, Springtime Tips that Pay Off.

Commercial

Our team takes on HVAC projects for office, school, retail and industrial facilities. Check out these case studies:

Replacement of a 250-ton Cooling Tower

Ductless HVAC at Brentwood Middle School