Email This Article
Your Name:
Your Email:
Email To:
Comment:
Optional
Authentication:  
1 + 2 = ?: (Required) Please type in the correct answer to the math question.

  
clear
You are sending a link to...
Which type of HVAC trades person do you seek?

 

Podcast, HVAC service technician, parts replacementAs much as we try to provide do-it-yourself tips, it's just a fact of life that sooner or later you'll be at the mercy of an HVAC professional.  After all, HVAC systems are complex equipment requiring in-depth knowledge of electricity, plumbing and mechanical systems, specialized diagnostic equipment, state licensure and EPA certification.  When it comes to HVAC trades people, there are basically two types: the "parts replacer" and the "service technician."

The Parts Replacer

HVAC parts, parts replacementThis individual knows how to replace parts, but may not have the necessary advanced trouble-shooting and engineering skills or may not want to put forth that extra time and effort that may be required for your situation.  Has this ever happened to you?  You spend money to replace a part, only to have similar trouble just a week or two later, so they come out and replace a different part.  This could be a sign that no in-depth trouble-shooting was done initially to determine the exact cause of the problem, and the technician merely replaced the "most likely" part hoping that might fix it.  The parts replacer mentality can be very costly for the consumer!  You wind up buying things you might not need, and the real preventive maintenance is not done on the system…because it is just easier to let it fail and replace it later.

Tip:  Any time a part is replaced, make sure you see the old part that is removed, and the new part being installed.  You may not have a clue about the parts themselves, but at least you'll be assured that if you paid for a new part to be swapped out with old part, that it actually was!  Then, hang on to the old part, and if it turned out not to be the problem after all, ask for it to be reinstalled and demand a refund for the cost of its wrongful replacement.

The Service Technician

HVAC service technician, Interstate AC ServiceThis individual takes the word "service" seriously.  They spend the time and effort necessary to investigate the problem and find the best solution… and they know the best solution is not always to replace parts.  This individual takes the word "technician" seriously, too.  They are not afraid to tackle a difficult repair or to fabricate a part or to engineer a more optimal solution.  They realize that there is more to being an HVAC service technician than simply being able to replace parts.  Listening to the customer and being sensitive to their needs is just as important as the technical skills they possess.  These types of people actually protect your investment in your HVAC system and save you money in the long-run by keeping your system tuned and by preventing the need for parts replacement.  Sure you can replace a failed part, but not fixing the underlying cause of what made that part fail in the first place means you'll be spending more later.  This is why the lowest bid on a job may not always be the one you should choose.

Tip:  Always seek out a second opinion if a major expense is proposed, and don't be quick to opt for the lowest price.  Ask questions about what will be done: what parts will be repaired or replaced and the amount of time it will take.  Ask also if they will guarantee their work.  If they hem and haw at your questions, that's not a good sign!

In short, a parts replacer is reactive, while a service technician is proactive. Service technicians will use their advanced technical knowledge and equipment to correctly diagnose the problem and repair it the first time.  While parts replacers keep swapping out parts hoping to stumble across the correct solution. Which type of HVAC professional do you want working on your systems? 

Important Tips & Advice

 

 

You often don't think about your heating or air-conditioning system until something goes wrong. But there is so much you can do to help keep your system from breaking down. We regularly post information to help you learn what you can do to keep your system running, to save money and energy.  Search our many posts, videos, and podcasts, for valuable information that is never a sales pitch. Subscribe to receive an email when something new is posted, so you won’t miss any important tips.

Choosing a Repair Company

Whether you’re talking about heating or cooling, repairing or replacing a system, you want a company that can advise you reliably based on what is in your best interest, not based on what is convenient or what earns them the most money (commissions). We'll help you choose the best solution to fit your needs. Check out our many posts at HVAC News You Can Use and our podcasts.

Going Green

We're concerned about the environment and know all the latest technologies - such as geothermal systems, LED lights, and smart thermostats - that can reduce energy and put more "green" in your pocket!  We've provided HVAC systems in certified LEED buildings and written many posts on ways to Go Green.

The Sign of Service

We are a repair company performing a full range of commercial and residential heating, air conditioning, energy management and comfort products service, maintenance, and installation. We are a locally-owned company serving Nashville-Davidson County and the surrounding counties including Williamson, Rutherford, Wilson, Sumner, Robertson, and Cheatham.

Who We Are

Our service technicians are fully trained and experienced.  We can tackle the most complicated system to the simplest of systems – from large commercial plants to single-family homes.  Our ownership group of Eddie Hutton, Tony Anderson, Roger Eldridge,  Swaney Powers and Alan Seilbeck have over 125 years combined experience as leaders in the HVAC industry.

Dispatch

We are proud of our dispatchers that respond to your telephone call. When your system is down they make things happen. Our trucks are loaded with most parts needed for a quick repair. You can call day and night 7 days a week. Our normal weekday hours are 7:00AM to 5:00PM. Click on the button below to schedule a service call online. Emails and forms can only be answered weekdays from 7-5.”  

615-832-8500 Online Service Call

Maintenance

Did you know you should service your HVAC on a regular schedule – just like you would your car?  We have specialized maintenance programs to ensure the clean, energy efficient and safe operation of your HVAC systems.  This helps minimize service interruptions/breakdowns and maximize your equipment's lifespan.  All maintenance contract customers are assigned a primary technician that will get to know your facility and equipment and will treat it like his own.  You’ll receive discounts on repairs or new installations, and get priority service when it is cold or hot outside and you need service promptly.  Plus, maintenance contract customers are never charged overtime rates for emergency services after-hours, weekends or holidays. We’ll teach you how to save on maintenance costs by showing you things you can do yourself and when you need a technician. Here are some good posts:  Repair vs. Replace, Things to Try Before Calling for Service, Springtime Tips that Pay Off.

Commercial

Our team takes on HVAC projects for office, school, retail and industrial facilities. Check out these case studies:

Replacement of a 250-ton Cooling Tower

Ductless HVAC at Brentwood Middle School